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Website Maintenance

Our website maintenance, security, and support packages give you complete peace of mind that your website is secure, up-to-date, and optimised to run quickly.

Website Maintenance, Security, & Support

Your website is the first impression that many of your clients and customers will have of your business.

With this in mind, it’s essential that your site performs as expected to promote your brand in the best way possible.

Our website care packages safeguard your online presence from harmful threats such as hacks and malware that could potentially take your site offline or damage your reputation. We ensure your website is always fully updated, optimised with SEO in mind, and frequently backed up.

Furthermore, our friendly support team is always on hand to look after you with any website support queries that you may have. 

We take all of the stress and complexities of maintaining and updating your website so that you can focus on and grow your business worry-free!

What is in the Package?

Stress-free Website Maintenance, Security, & Support

Website Hosting

Website hosting is the foundation of your website. Security, performance, optimization, and user experience are all influenced by hosting. We offer premium hosting solutions as standard for all of our clients.

Website Updates

Like your smartphone, your website requires updates to stay secure and efficient. Outdated plugins are a major cause of website vulnerabilities. We provide weekly updates to ensure your website is protected.

Monitoring & Security

We use advanced tools to meticulously monitor your website and protect it against potential hacks and breaches. Through uptime monitoring, we ensure it remains operational at all times.

Website Backups

We offer daily, weekly, or monthly external website backups to provide rapid solutions if your site needs to be restored, or transferred.

Website Optimisation

Website files, databases, and media need regular attention to ensure they load fast and perform well for users. We perform frequent optimisation tasks to keep your site clean and running smoothly.

Monthly Reports

Our website maintenance clients benefit from in-depth, but easy-to-understand monthly reports which highlight the work we have completed to keep your site in optimal condition.

Priority Support

Benefit from rapid support. We acknowledge your query or question same day (within business hours) and update you on progress within 24 hours, so you are never out of the loop.

Personal Consultations

We are there for you when you need us. Think of us as your 'web experts', we are here to help with quarterly or annual (depending on package) strategy and new ideas meetings to help you meet your business goals. 

Auto Privacy Policy

We recommend that ALL websites should have an up-to-date privacy policy to protect your business and its website visitors. We keep your privacy policy auto-updated in line with the very latest legislation.

Complimentary Support Every Month

Clients on our Premium or Elite packages benefit from complimentary time with one of our experts each month which can be used for website updates, additions, and changes. 

Additionally, ALL of our maintenance clients can take advantage of our reduced hourly rate.

The Risks of Not Having Your Website Properly Maintained

Common Scenarios of unprotected sites

Website Hack

When a website is not properly maintained and protected it is usually a case of 'when' and not 'if' a hack will occur.

Poor Performance

Poorly optimised websites will start to run slower as time goes on. This will negatively affect your SEO, traffic, and conversions and sales.

No Backups

It is vital to keep website backups. If you do not have backups you run the risk of losing all of your site's content should the unthinkable happen.

SEO Implications

Google prefers sites that are up-to-date and provide the best experiences for their users. Sites that are not maintained can be penalised in the search engine rankings.

Website Legitimacy

Your traffic and brand reputation can be greatly impacted by site legitimacy issues such as security notices or SSL lapses.

It's All on You

You will be required to carry out all website maintenance and security tasks which can prove costly not only financially but from a time viewpoint as well. 

The Good News is... We Have You Covered!

You don’t have to go it alone and maintain your website.

We offer a range of worry-free website maintenance solutions that allow you to focus on what you do best. We will take care of your website and the ever-evolving complexities of the digital world. Choose your perfect package below.

Choose Your Website Maintenance Package

We want to make sure we have the perfect website care plan for your business.

Essential

For low activity, small & medium
sized sites
£ 99 PER MONTH
  • Standard Hosting
  • Website Updates
  • Monthly Backups
  • Standard Website Optimisations
  • Level 1 Monitoring & Security
  • Uptime Monitoring
  • Standard Support
  • Bonus: Auto Updating Privacy Policy

Monthly subscription of £99 or pay £999 annually and save £189!

Premium

For moderately active small &
medium sized sites
£ 149 PER MONTH
  • Premium Hosting
  • Website Updates
  • Weekly Backups
  • Premium Website Optimisation
  • Level 2 Monitoring & Security
  • Uptime Monitoring
  • Priority Support
  • Up to 1hr/month of complimentary support time.
  • Annual Website Review
  • Bonus: Auto Updating Privacy Policy
Most Popular

Monthly subscription of £149 or pay £1,499 annually and save £289!

Elite

For highly active large and advanced websites. Perfect for Ecommerce sites.
£ 299 PER MONTH
  • Elite Hosting
  • Website Updates
  • Daily Backups
  • Elite Website Optimisations
  • Level 3 Monitoring & Security
  • Uptime Monitoring
  • Elite Support
  • Up to 3hrs/month of complimentary support time.
  • Quarterly Website Review
  • Bonus: Auto Updating Privacy Policy

Monthly subscription of £299 or pay £2,999 annually and save £589!

What Our Clients Say

FAQs

Answers to frequently asked questions about our website maintenance, security and support packages.

No! Our website maintenance packages are paid monthly or annually with a no-questions-asked guarantee. If for any reason you want to cancel your maintenance package with us, you have the complete freedom to do so. All we ask for is 30 days’ notice which is in line with our business terms.

If we’re building your website, there is no set-up fee as long as it’s within a 90-day period of your website being launched!

If, after 90 days, you’d like to join our hosting/maintenance plan at any level, there is a £99 set-up fee because we need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.

If we’re onboarding a website we did not design, there is a £250 setup fee as we need to do a lot of work upfront to update the site, learn the tools and get it ready to be properly maintained.

Choosing the correct platform to achieve your objectives is crucial. We use multiplatform strategies to hit your audiences exactly where they are most likely to convert. 

We can maintain your website if you have hosting elsewhere. This is subject to your hosting meeting our requirements. Please contact us to request a quote for this service.

Our maintenance plan, while not obligatory for clients, is strongly recommended owing to its emphasis on crucial aspects like security, optimisation, updates, backups, and support.

If you do not take a care package out with us, you will assume full responsibility for managing your website’s updates, security, backups, and other services outlined in this plan. Please refer to our LIABILITY CLAUSE for detailed information, as it clearly states our exemption from any responsibility in the event of website breaches, hacking, or performance issues due to inadequate optimisation.

Yes! If you decide to come back to us after having initially passed on the plan.

We’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.

We’ll always try to complete the updates within the time included in your package to save you some extra cost. If you have a significant amount of updates that will require more hours, we’ll give you an estimate of time at our hourly rate which is discounted for you as a website maintenance client!

In this case, you’re welcome to handle it in-house by reaching out to our preferred malware and blacklist removal specialists Sucuri or if you’d like to join our plan and have us take care of getting the hack cleaned, we have a £499 site cleaning/set up fee.

Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require additional work.

Please note: We do not fix website hacks unless the site is subsequently added to one of our website maintenance plans.

In the extremely unlikely event that a website is breached or hacked in any way while on our plan, we take full responsibility and will rectify the situation immediately. You will not need to do a thing.

We do maintain secure and support some websites that we did not build. As long as your website uses the tools we are familiar with and your hosting fits our requirements, then we should be a great fit. 

Please note that there may be a setup fee. Please see the setup fee question above for more information.

Yes we do! We understand that it makes sense to have all of your websites managed by the same service provider. We are delighted to offer clients a 30% discount for each additional website you add to the package.

Sorry but we cannot roll over any unused support time into the next month. Please ensure you book in any support time with us before the end of the month. 

Clients on our Premium and Elite packages enjoy complimentary support hours. These hours cover and updates, additions, or add-ons to your website. 

For example, this could be changing your address, updating content on one of your pages or adding new content.

We will do our very best to complete your updates within the complimentary time provided in your package, however, if more time is needed, we can complete it with your approval on our discounted hourly rate.

Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. We’re happy to do those things either via our discounted hourly rate or via a discounted and separate fixed project!

Looking to Kickstart a Project?

Whether you have initial questions, a full project brief, or something in between, the team at Aspire are ready. Get in touch with us using the form and we will be in touch at the first opportunity.